Shipping & Return Policies
Shipping of orders containing live fish & inverts will be shipped on the Mondays - Wednesdays of each week.
Orders placed after Tuesday 11.59pm AEST will not be shipped until the following Monday.
Dry goods will be shipped Monday-Friday.
Refunds of faulty items will be provided. Please provide us with a description of the fault and we will provide you with a return label as well as a refund of the price of the item only. Shipping is not refundable.
Please do report the fault within 72 hours of purchase. Any reports after that will not be accepted.
In the event of a "change in mind" exchanges can be provided. With this, the item has to be returned in its original packaging with postage at the cost of the customer. Only when the item is received will an exchange be allowed. Again, postage of the exchanged item will be at the cost of the customer.
"Change in Mind" exchanges are only applicable to non-live goods.
All items are the property of Seven Fishes until fully paid for.
Please note that with purchases of long-fin bettas - Halfmoons and Dumbos as well as guppies, fin damage can occur during shipping. The fish can chew on their own tails from the stress of shipping. This is not covered under the DOA or Refund Policies.
With purchases of "Marble" variety bettas such as Grizzles, Marbles and Koi bettas. The observed colour patterns can change with age. We do not guarantee that the colour or pattern will remain the same through their entire lifespan. Changes in colour are not covered under any policy.
Orders placed on hold for over a week will not be refunded. Holds are not used for reservation of fish whilst one searches for other options. We provide holds to ensure the animal arrives to a well-prepared environment in which it can thrive in.
Undersize claims are to be made with animal in a wet transport bag in comparison to a ruler. Claims made with comparison to objects or at a distance will not be lodged. Credit will be provided in instances of significant discrepancies (>1.5cm error)